Shipping Policy:
This Shipping Policy ("Policy") outlines the terms and conditions related to the shipping and delivery of products ordered from TIC INVENTORS PRIVATE LIMITED ("we", "us", or "our"). By placing an order with us, you agree to the terms set forth in this Policy.
1. Processing Time
All orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Options & Delivery Time
We offer the following shipping methods:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days (additional charges apply)
Delivery times are estimates and commence from the date of shipment, not the date of order. Delivery times may vary due to unforeseen circumstances.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Shipping costs are based on the weight of your order and the delivery destination.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking information will be active within 24 hours of receiving your tracking number.
5. International Shipping
We currently ship to select countries. International orders may be subject to customs fees, import duties, taxes, or other charges which are the responsibility of the customer.
6. Shipping Address
Please ensure your shipping address is correct at the time of order placement. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Undeliverable Orders
Orders that are returned to us as undeliverable will be refunded the product price less shipping costs. You will need to cover the cost of reshipping if you wish to receive the order.
8. Damaged or Lost Packages
If your package is lost in transit or arrives damaged, please contact us immediately at [support email] with your order number and photos of the damaged items/packaging. We will work with the shipping carrier to resolve the issue.
9. Changes to This Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to the website.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at [contact email] or [phone number].